Computer Support

At MJS IT Services, we can help deliver computer support for your organisation’s requirements. For more information, please contact our sales department on 01562 748573, or email sales@mjsits.co.uk for more information.

We offer various levels of support. During the agreement period, you are assured continued support via either telephone, email, remote or site visit. PC Upgrades – whether it be a new graphics card, or replace a motherboard, processor and memory – we will do our best to beat any written quote!

Our support agreements offer your business peace of mind at an affordable price and start from £10 per month.

At MJS IT Services, we offer four levels of support: Bronze, Silver, Gold and Platinum. During the agreement period, you are assured continued support via either telephone, email, remote or site visit.

Bronze Service

  • 8 hour call out for server – first hour on-site included
  • 3 Day call out for clients – first hour on-site included
  • Standard Support: operating system problems, application problems, email problems, internet connectivity and network problems
  • Telephone Support 09:00-17:00 Monday-Friday as per terms and conditions
  • Remote Support 09:00-17:00 Monday-Friday as per terms and conditions
  • Email Support 09:00-17:00 Monday-Friday as per terms and conditions

Silver Service

  • 8 hour call out for server – first hour on-site included
  • 8 hour call out for clients – first hour on-site included
  • Initial Health Check
  • Standard Support: operating system problems, application problems, email problems, internet connectivity and network problems
  • Telephone Support 09:00-17:00 Monday-Friday as per terms and conditions
  • Remote Support 09:00-17:00 Monday-Friday as per terms and conditions
  • Email Support 09:00-17:00 Monday-Friday as per terms and conditions
  • Hardware replacement at 5% discount on RRP

Gold Service

  • 4 hour call out for servers – first hour on-site included
  • 8 hour call out for clients – first hour on-site included
  • Bi-Monthly Half Day Visit
  • Initial Health Check
  • Initial Updating of Service Packs
  • Premium Support: operating system problems, application problems, email problems, internet connectivity and network problems, server administration, server failure problems, additional hardware inc network equipment, printers and scanners
  • Telephone Support 09:00-17:00 Monday-Friday as per terms and conditions
  • Remote Support 09:00-17:00 Monday-Friday as per terms and conditions
  • Email Support 09:00-17:00 Monday-Friday as per terms and conditions
  • Hardware replacement at 7.5% discount on RRP

Platinum Service

  • 4 hour call out for server – first hour on-site included
  • 4 hour call out for clients – first hour on-site included
  • Bi-Monthly Half Day Visit
  • Initial Health Check
  • Initial Updating of Service Packs
  • Premium Support: operating system problems, application problems, email problems, internet connectivity and network problems, server administration, server failure problems, additional hardware inc network equipment, printers and scanners
  • Telephone Support 09:00-17:00 Monday-Friday as per terms and conditions
  • Remote Support 09:00-17:00 Monday-Friday as per terms and conditions
  • Email Support 09:00-17:00 Monday-Friday as per terms and conditions
  • Hardware replacement at 10% discount on RRP

Telephone/Email/Remote Support Service

  • Standard Support: operating system problems, application problems, email problems, internet connectivity and network problems
  • Telephone Support 09:00-17:00 Monday-Friday as per terms and conditions
  • Remote Support 09:00-17:00 Monday-Friday as per terms and conditions
  • Email Support 09:00-17:00 Monday-Friday as per terms and conditions

 

Our initial visits will highlight areas for improvement, resolving potential causes for concern before they become a problem.

MJS IT Services Ltd offers specialist, informed advice based on your specific requirements. Contact us now with your requirements either on 01562 748573, email us on sales@mjsits.co.uk or use our contact form and we will return to you with a competitive quote based on your requirements.