Computer Support

Starting at just £10 per PC per month, our support agreement offers your business peace of mind at an affordable price.

We offer four levels of support; Bronze, Silver, Gold and Platinum. During the agreement period, you are assured continued support via either telephone, email, or site visit.

Our initial visits will highlight areas for improvement, resolving potential causes for concern before they become a problem.

Bronze Package

8 hour call out for server
3 Day call out for clients
Standard Support: operating system problems, application problems, email problems, internet connectivity and network problems
Telephone Support 09:00-17:00 Monday-Friday as per terms and conditions
Remote Support 09:00-17:00 Monday-Friday as per terms and conditions
Email Support 09:00-17:00 Monday-Friday as per terms and conditions

Silver Package

8 hour call out for server
8 hour call out for clients
Initial Health Check
Standard Support: operating system problems, application problems, email problems, internet connectivity and network problems
Telephone Support 09:00-17:00 Monday-Friday as per terms and conditions
Remote Support 09:00-17:00 Monday-Friday as per terms and conditions
Email Support 09:00-17:00 Monday-Friday as per terms and conditions
Hardware replacement at 5% discount on RRP

Gold Package

4 hour call out for servers
8 hour call out for clients
Bi-Monthly Half Day Visit
Initial Health Check, Initial Updating of Service Packs
Premium Support: operating system problems, application problems, email problems, internet connectivity and network problems, server administration, server failure problems, additional hardware inc network equipment, printers and scanners
Telephone Support 09:00-17:00 Monday-Friday as per terms and conditions
Remote Support 09:00-17:00 Monday-Friday as per terms and conditions
Email Support 09:00-17:00 Monday-Friday as per terms and conditions
Hardware replacement at 7.5% discount on RRP

Platinum Package

4 hour call out for server
4 hour call out for clients
Monthly Half Day Visit
Initial Health Check
Initial Updating of Service Packs
Premium Support: operating system problems, application problems, email problems, internet connectivity and network problems, server administration, server failure problems, additional hardware inc network equipment, printers and scanners
Telephone Support 09:00-17:00 Monday-Friday as per terms and conditions
Remote Support 09:00-17:00 Monday-Friday as per terms and conditions
Email Support 09:00-17:00 Monday-Friday as per terms and conditions
Hardware replacement at 10% discount on RRP

Telephone/Email Support Service

Standard Support: operating system problems, application problems, email problems, internet connectivity and network problems
Telephone Support 09:00-17:00 Monday-Friday as per terms and conditions
Email Support 09:00-17:00 Monday-Friday as per terms and conditions
£10 - Price is per month for each PC
£35 - Price is per month for each Server
Add remote support service for additional £10 per month

Non-Contract Call Out Charges

Typical call out charges as follows:

Callout 3 day response (including first hour) = £100
Callout 8 hour/Next Business Day (including first hour) = £150
Callout 4 hour (including first hour) = £175
On-Site = £37.50 Per Hour
Telephone Support = £30 Per Call
Remote Support = £50 per call
On-Site (Half Day) = £200
On-Site (Full Day) = £350

Please contact us today either on 0870 8034851 or use our feedback form and we will return to you with a competitive quote based on your requirements.