Telephone Systems
Telephone Systems and Services
Discover 3CX the award winning all in one communications platform
Introducing 3CX!
3CX Apps & Features
With 3CX, you can take your extension wherever you go. With apps for Android and iOS, softphones for Windows and Mac, WebRTC softphone and clientless web conferencing you are guaranteed to be kept in the loop. Customers can instantly reach you directly from your website with the 3CX Live Chat & Talk plugin.
3CX apps on your Android/iOS Device
• Use your extension from anywhere
• Free VoIP calls with your smartphone
• Save battery life with “PUSH” notifications
• Connect all apps simultaneously via SIP Forking
• Most Progressive Android & iOS VoIP apps in the UC market
• Benefit from integrated features such as status, web conferencing, instant messaging
• Free VoIP calls with your smartphone
• Save battery life with “PUSH” notifications
• Connect all apps simultaneously via SIP Forking
• Most Progressive Android & iOS VoIP apps in the UC market
• Benefit from integrated features such as status, web conferencing, instant messaging
3CX Live Chat & Talk: Next Level Customer Communications
• Allow customers to chat, call or meet with you directly from your website
• Completely free for you and your customers - no additional subscriptions or charges
• Real-time communication from your website integrated with your PBX
• Completely free for you and your customers - no additional subscriptions or charges
• Real-time communication from your website integrated with your PBX
Easy to Use Windows & Mac Softphones
• Initiate IP Phone calls from your desktop with CTI mode
• Work remotely from anywhere
• Easily view the status of your colleagues
• Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer
• Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook
• Automatically obtain reports on customer and agent activities
• Includes Wallboard and Q-Manager view
• Work remotely from anywhere
• Easily view the status of your colleagues
• Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer
• Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook
• Automatically obtain reports on customer and agent activities
• Includes Wallboard and Q-Manager view
Integrated Video Conferencing
• Free for up to 250 participants
• Unlimited users regardless of edition
• Initiate a conference with one single click
• Dial-in to meetings by phone
• Correlated operability between VoIP and video
• Bandwidth Management and Control
• Remote control assistance for quick & easy troubleshooting - plugin/extension free screensharing
• Pre-upload PowerPoint & PDFs before meetings
• Easy to use polling tool for feedback
• Unlimited users regardless of edition
• Initiate a conference with one single click
• Dial-in to meetings by phone
• Correlated operability between VoIP and video
• Bandwidth Management and Control
• Remote control assistance for quick & easy troubleshooting - plugin/extension free screensharing
• Pre-upload PowerPoint & PDFs before meetings
• Easy to use polling tool for feedback
User-friendly WebRTC Softphone
• Multifunctional Web-based softphone with inclusive UC features
• Make calls straight from the browser or easily control calls on your IP phone or smartphone
• Integrated WebRTC technology resulting in reduced bandwidth usage
• Click to Call Extension for Chrome and Firefox
• Make calls straight from the browser or easily control calls on your IP phone or smartphone
• Integrated WebRTC technology resulting in reduced bandwidth usage
• Click to Call Extension for Chrome and Firefox
Next Generation Call Center features
With the 3CX PRO and Enterprise editions you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.
• Call Center Reporting – user activity, team queue, SLA and more
• Queue Strategies and real-time statistics – round robin, hunt by threes and more
• Barge in, listen-in and whisper to agents’ calls
• CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
• 3CX CRM API to develop your own CRM integration
• Live Chat & Talk with your website visitors and offer real-time support
• Call Center Reporting – user activity, team queue, SLA and more
• Queue Strategies and real-time statistics – round robin, hunt by threes and more
• Barge in, listen-in and whisper to agents’ calls
• CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
• 3CX CRM API to develop your own CRM integration
• Live Chat & Talk with your website visitors and offer real-time support
Try 3CX
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